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Frequently Asked Questions

Why should I pay monthly instead of hourly?

  • Proactive support: We fix problems before they become emergencies.
  • Less downtime: Monitored systems catch issues early.
  • Better security: Regular patching and monitoring reduce risk.
  • Strategic planning: We help you plan technology investments, not just fix broken things.
  • Predictable budgeting: You know exactly what IT will cost each month.

What if I don't use much support in a given month?

You're paying for peace of mind and availability, not just break-fix support. Our value comes from:

  • Preventing problems through monitoring and maintenance
  • Being available when you need us
  • Keeping your systems secure and updated
  • Strategic guidance on technology decisions

Most clients find they save money compared to hourly billing once you factor in reduced downtime and fewer emergencies.

Do you support Mac and Windows?

Yes. We support:

  • Windows 10, 11
  • macOS
  • Hyper-V, Linux, Proxmox, VMware, and Windows (server environments)
  • iOS and Android (basic mobile device support)

Can you manage our cloud services (Azure, AWS, Google)?

Yes, we can assist with cloud infrastructure management, though this typically falls under custom project work or specialized agreements for complex cloud environments.

Do you provide phone system support?

We can support VoIP systems and help with basic troubleshooting. However, specialized PBX programming or carrier issues are handled by your phone vendor. We coordinate with them on your behalf.

What happens to our data if we leave?

You own your data. If you leave our service:

  • All accounts (Microsoft 365, Google Workspace) remain in your name
  • We provide documentation of your systems
  • We coordinate orderly transition to your new provider
  • Backup data on our system is retained for 30 days, then securely deleted

Do you offer website hosting or development?

We manage DNS and basic web security through Cloudflare, but we do not offer web hosting or custom development in-house. We can refer you to trusted partners for those services.

What areas do you serve?

Our primary service area is Southern Maryland:

  • Calvert County
  • Charles County
  • Prince George's County
  • St. Mary's County

We can support clients outside this area remotely, but on-site visits may incur additional travel fees.